Do we need our own Apple Developer or Google Wallet accounts?
No. PassIssuer holds the Apple signing certificates, Pass Type IDs, and the Google issuer and service accounts on your behalf. Your team authenticates with a scoped API credential and never touches wallet-provider infrastructure. That is the point of the platform.
How do updates reach a pass that is already in a customer's wallet?
You update the fields on the issued pass through the API, and PassIssuer pushes the change to the device — over APNs for Apple Wallet and Google's update infrastructure for Google Wallet. The customer does nothing; the pass they already added simply repaints. Device registration and push delivery are operated entirely on our side.
Can we issue passes under our customers' brands?
Yes — multi-tenant issuing is a first-class capability, not a workaround. One integration issues passes across many brands, each with its own templates and design, while you keep a single API credential and a single webhook stream. It is built for SaaS platforms, POS vendors, and agencies shipping white-label wallet passes.
What does the sandbox look like?
A sandbox issuer and test templates are provisioned for your integration when you start. You issue real passes to your own test devices, exercise updates and webhooks end to end, and validate the flow before anything reaches a production customer.
What do we need to provide to get started?
Your brand assets, the shape of the record a pass should mirror, and a conversation about your stack. From there we provision your sandbox and templates and scope the integration with you — including direct CRM, POS, or ecommerce wiring where that is the right path.
Where does the data live, and can our security team review the setup?
The platform is EU-hosted in Berlin and operated by Ongoing Things UG, a German company. We support security review as part of procurement, and a DPA is available.